Service
activation required. Access to cellular numbers in all countries
will be excluded from this offer. Service line numbers or other
special toll charging numbers in all countries may be excluded
from this offer. For a list of major cities (on-net) please click
here or contact Customer Care at 1-888-605-4487. Applicable
international long distance charges will be billed for direct
dialed calls placed from your wireless phone. Locus Telecommunications,
Inc. reserves the right to modify, restrict or discontinue
this offer at any time without notice. Incomplete, busy or
no-answer calls may still deduct airtime. Service may not be
available in all areas. Other restrictions apply. See dealer
or click here for our complete Terms & Conditions. Click
here for a listing of our free
international calling countries.
How
to I activate the service?
Dial 1-888-605-4487 and follow
the automated prompts
or Visit www.H2Owirelessunlimited.com.
How do I add more money to my account? From handset PIN
or Dial and follow the automated prompts.
How do I know when my monthly plan expires? You can check
the expiration anytime by dialing
or
You will also
get daily notification to your phone 5 days before the expiration
date to remind you to add money to your account.
How long do I have to add money into my account once my account
is expired? Your wireless phone number expires in 10 days
if you do not replenish your account.
Can I activate O2 SIM on this plan? No.
You will need a SIM that has H2O Unlimited logo. Other SIMs
will NOT work with this service.
Can I switch my plan from other plans? No. Rate plan change
is NOT permitted for this plan.
Will other O2 or H2O airtime cards work with this plan? Other
O2 Wireless or H2O Wireless airtime cards will NOT work. Only
H2O Unlimited airtime card or PIN will work with this plan.
What
is a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones that contains your personal account profile
as well as saves important information (i.e. network information, account services,
your mobile phone number, stored telephone numbers, SMS messages and more). The
SIM card must be inserted in the handset in order for it to operate.
What’s an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a unique number given to
every mobile phone and is located behind the battery.
How do I insert the SIM Card into my phone?
a. Remove battery from your phone b. Carefully push out SIM from the Plastic cardholder c. Place SIM into the phone’s SIM cardholder with the gold square
facing down
and positioned so the metallic face of the SIM is lined up with and
touching
the metal contacts on the phone. d. Close the phone’s SIM cardholder until it clicks e. Replace the battery and battery cover f. Turn on your Phone g. If installation is successful, "H2O Wireless UNLIMITED ", "Locus",
or "My
Network" should be in the phone’s display h. If "Insert SIM Card", "Check SIM", "SOS Only",
or "Unregistered SIM"
appears in the phone’s display, remove the
SIM and re-insert as instructed
above. If re-installation is unsuccessful,
please contact Customer Care
at 1-888-605-4487
What do I do if the phone
does not work after activation and programming has been completed?
Please visit the Authorized Dealer you purchased your GSM service from or contact
Customer Care at 1-888-605-4487.
How do I add airtime to my phone, from my handset,
for FREE?
Dial from
your wireless phone.
Marque desde
su teléfono celular.
Upon completion of every call you make or receive and every text message you
send or receive, your remaining balance will automatically appear in your phone’s
display.
Need help? Call our Customer Service Center at 1-888-605-4487
I transferred airtime to my phone, but the minutes
are not showing in my account. What should l do?
Contact Customer Care at 1-888-605-4487 and provide your mobile
number and the PIN and serial number on the airtime card you are attempting to
transfer to your account.
Note: Only H2O Wireless UNLIMITED airtime cards will work on your phone.
If you purchased another type of airtime card, return it to where you purchased
the card. If your Dealer/Retailer added the card to your phone, please return
to the dealer or contact them and explain the situation. How do I activate my phone?
1. Call 1-888-605-4487
2. Follow the prompts and select your language of choice
3. Follow the prompts and select to
activate your phone
4. Follow the prompts and select for
non-dealer
5. Follow the prompts and select to
enter your ActFast Number
(located on the SIM Card)
6. Enter the phone’s 9-digit ActFast Number
7. Enter the preferred area code and select city name
How do I check my account balance from my handset
for FREE?
Simply dial and
you’ll receive a message, in your phone’s display, indicating the remaining balance.
If you need assistance, please dial from
your handset (this is a FREE call).
Why does my wireless handset show I’m Off-Network
even though I’m in the home area?
If your handset is newly activated, ensure that enough time has been allowed
for the system to activate the phone. Check to see that the airtime minutes were
loaded on the handset. If the problem persists, dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487.
Please have your mobile number and IMEI ready.
Where can I purchase more airtime?
To buy more airtime visit your nearest H2O Wireless UNLIMITED Authorized Dealer, shop
online or
call 1-888-605-4487. If you can’t find a store in your area,
dial from
your handset (this is a FREE call).
How do I change my mobile number?
Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at
1-888-605-4487 and provide the state and city for which you would like
a number.
Note: If the phone is currently active, unused airtime minutes
can be transferred to the new number. A new SIM card may be needed if you change
your mobile number to one outside your service area.
How do I disconnect my mobile phone?
Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487 and
provide the mobile number and IMEI that you want disconnected.
How do I change my phone?
You will need to ensure the new phone is an AT&T and FCC
approved GSM 850/900/1900, dual, tri, or quad-band handset that can be used
for activations on H2O Wireless UNLIMITED. Take the SIM card from your current phone
and insert it in your new phone. You can now use your new phone
as you normally would.
How do I set up my voicemail?
1. Dial your wireless phone number from your wireless phone or any other
touch-tone
phone.
2. Follow the prompts and select for English or for Spanish.
3. The system will ask you to enter your personal pass code. (think of an easy
to
remember pass code and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select
a
standard greeting. How do I reset my voicemail if I’ve forgotten or lost
my voicemail pass code?
Contact Customer at 1-888-605-4487 and provide your mobile number
and IMEI, which will be required for the voicemail to be reset. Once reset, all
previously stored messages will be deleted. How do I find out the usage on my phone since the last
airtime card was added?
Dial from
your handset (this is a FREE call) and provide the mobile number and IMEI that
you want to see the call detail for.
How do I listen to my voice messages?
1. Dial your wireless phone number.
2. Press if
calling from your wireless phone. Press if
calling from any
other phone.
3. Enter your pass code.
4. The system will automatically play the new voice messages.
How do I use Text Messaging?
Text Messaging allows you to send or receive short alphanumeric messages (up
to 150 characters in length) using your wireless phone. This feature also allows
you to receive short messages originating at e-mail or web-based sources via
your unique e-mail address of your 10-digit wireless number, plus: @txt.att.net
Example:
2012221111@txt.att.net
In The News
O2 Wireless
Universal SIMCard Now Available at Airport Wireless July 1, 2009...More
On the 3rd Day of Christmas A Gift from Us to Thee Three French Hens
and an O2 Wireless Phone! December 12, 2008...More
On the 2nd Day of Christmas A Gift From Us to Thee; Two Turtle Doves
and an O2 Wireless Phone! December 11, 2008...More
On the 1st Day of Christmas A Gift From Us to Thee A Partridge in
a Pear Tree...PLUS an O2 Wireless Phone! December 10, 2008...More
O2 Wireless Inks Deal with Best Buy November 20 , 2008...More
Service
activation required. Access to cellular numbers in all countries
will be excluded from this offer. Service line numbers or other
special toll charging numbers in all countries may be excluded
from this offer. For a list of major cities (on-net) please 
or Dial 
from
your wireless phone. 
to
activate your phone
and
you’ll receive a message, in your phone’s display, indicating the remaining balance.
If you need assistance, please dial 
if
calling from any
